The First National Quality Assurance program began in 1998 with a vision to develop a quality system within each office throughout Australia.
It was determined that the development of a quality driven network would lift service performance to even greater heights, and assure all First National Real Estate customers of a consistent level of service.
What does accreditation to Quality Assurance mean for our customers?
To achieve Quality Assurance accreditation, First National Real Estate offices must:
When asked what Best Practice meant to Joe Cimino, Principal of First National City Residential Real Estate, he described it as "the process of identifying those features of our system which help the business consistently meet customer requirements and checking that these processes work as intended. In essence, clients of First National Real Estate can expect greater focus on customer's expectations and highest quality service".